Returns & Exchanges

At Nuvayo, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn items in their original packaging. If your new fashion find isn't a perfect fit, we are here to help you find the right style or process a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, and include the packing slip provided in your digital return confirmation.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a convenient home pickup.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing